A Proposed Model for E-government Maturity by Kolsoom Abbasi Shahkooh, Fatemeh Saghafi, Ali Abdollahi is a research article that uses a qualitative meta-synthesis approach to develop an e-government maturity model that is based on existing models. The Keywords of this research includes: E-government, E-government technologies; ICT; and Maturity model. eGovernment is a way of making government more efficient, cheaper (over time as initial investment costs are required for infrastructure and training) as well as smarter and more responsive to the needs of citizens.
The models which the authors have researched to come up with this include the following models: Delloite’s six-stage model, UN five-stage model, Layne and Lee four-stage model, Accenture five-stage model, World Bank’s three-stage model, Asia pacific six-stage mode, Darrel West’s four-stage model, Hill and Blanger’s five-stage model and Gartner’s four-stage model.
This is needed research as is evident by the models described, many of the authors refer to similar or directly overlapping stages but with slightly different names or qualities. Having a singular language with which to describe specific qualities of an evolving eGovernment platform is important as it eases discussions between private enterprises and government.
The five-stage model that the author’s come up with based on their review of the eGovernment model literature is as follows:
1. Online presence: In this step, government starts toward e- government and publish useful information online.
2. Interaction: Government go further and citizen can interactive with government by downloading forms, e-mailing to officials.
3. Transaction: In this step, typical services such as tax filling and payment, driver’s license renewal are available
4. Fully integrated and transformed e-government: In this stage, delivery of government services is redefined by providing a single point of contact to constituents.
5. Digital democracy: Some services such as online voting, online public forums and online opinion surveys are available.