On Anonymity and Eduardo Rothe

Reading the article “TeleSUR and the Anonymous” by Eduardo Rothe made me cringe for a number of reasons.

For one, his argument is so divorced from the realities of office life that I can’t help but wonder whether the author has ever worked for a prolonged period of time in a large office setting.

Secondarily, he ascribes a sacrosanct aura to TeleSUR as a revolutionary organization and Venezuelan labor law that is a wretched form of fetishism and dogmatism.

Third he denies the necessity of a formal inquiry into charges that have been repeatedly made despite the ease which such an investigation could be accomplished.

Fourth, he conjectures that those expressing discontent in regards office policy may be “manipulated by the enemy” – exactly the type of stigmatization that makes a creative, constitutive enterprise like TeleSUR become stagnant and filled with ideological automatons that can recite the part catechism without missing a word but may not have the right skills to do good work.

The Realities of Office Life

Only someone that has never witnessed or experienced increased adversarial behavior by management or shunning by one’s co-workers for fear of being associated with them following a comment made that contests the correctness of management’s decisions, or something along that line, could make such an argument.

Eduardo Rothe’s criticism is so absurd as to also ignore the realities of changing jobs and the power that management has as a result of their recommendations and references for that person.

Black-listing of workers deemed problematic has long been a way of enforcing beliefs and disciplining workers. The black-list is not always of a quality wherein it is some secret document shared or comment made by management, but in the case of a media organization like TeleSUR becomes something that becomes discoverable by those doing due diligence before a hire.

It’s because of just such publicly available documents that I was able to create these biographies of the people that work at TeleSUR. It’s this document, for instance, that allowed me to connect the director of TeleSUR English, Pablo Vivanco, to RPRPR RPRPR of Time Magazine – and thus explain how such factually baseless news that reads more like an advertisement to be disseminated.

This sort of behavior is done in places where any murmur of discontent leads to major stigmatization by management. Anyone who receives such a mark of Cain suddenly has their entire manner of relating to others at work changed.

It means that people avoid talking to you in the office kitchen lest management sees or gets a report. It means you don’t get invited out to lunch or drinks with the same people lest management gets a report. One starts to wonder if their criticism about a new policy or deadline is going to make its way through the office grapevine, where a write up of insubordination or some other trivial cause now means that you are on the path out the door.

In a meeting, your voice may not have the same aura of authority; your insights – no matter how beneficial – may be categorically dismissed. You become the embodiment of why one should not speak up as people may make morale-killing wisecracks about your actions

In a media outlet that describes itself as wanting to be a constitutive force it sure is ridiculous that they’re not able to do more in order to create that. What normalizing such workplace behavior does is to limit the availability to attract highly skilled talent as those that have professionally developed themselves to fit such a role can easily find opportunities elsewhere, in a place where one need not fit a particular ideological mold.

The Aura of Unassailable Authority

It is the height of absurdity to state that because a law exists and means for investigating claims that laws were broken exists that such violations need not be publicized. A correlative to the above point, once someone submits information to the Ministry of Labor they are now on record as being someone that is a “problem”.

Furthermore, it’s the nature of government institutions to cover up the misdoings of other institutions. This is not some peculiarity of post-Chavez politics in Venezuela but is something that happens in the United States frequently. Police refer to it as the blue line, and its often times not until such a public furor happens – like in Ferguson – that suppressed realities become clear.

It’s for this reason that Rothe’s claim that the people who wrote the article to which he is responding are arguing for abstract principles completely misinterprets them. They are expressing a means of exercising a greater degree of control over their work through an onsite organization as they feel that the means by which they have to appeal are insufficient.

The Ease of Investigation via Digitization

Addressing the third issue, as I’ve pointed out elsewhere, given the digitization of work and work schedules making an inquiry into the charges made by the anonymous employees does not take a significant amount of time. It not only becomes a means of determining whether or not these charges are true, but it allows for the objective identification of those that act contrary to a positive work environment. With this process in place, those identified as potential trouble sources can either receive more training on how to better do their job, be reassigned to some other position, or be told to leave if the problems found are significant.

Creating an Authoritarian Workplace

It’s exactly what Eduardo Rothe describes as desirable that extensive studies have shown to be exactly what makes workers dissatisfied, disengaged and unappealing to those that view authority in meritocratic terms. It’s why, in the United States, the private sector often finds it easier to attract highly skilled workers in various industries.

Innovation occurs when traditional methods for doing something and established boundaries are pushed. An enterprise such as TeleSUR, whose mission is the propagandizing towards the formation of a new type of political subjectivity by very definition requires such persons to resist the bureaucratic rationalizations that may look good on reports but on the ground have little to no import.

TeleSUR English: Onsite Audit Overview

Tracing TeleSUR English’s Trajectory

Components of Audit

Google Analytics
Social Media Engagement
YouTube Live Streaming Data
YouTube Data
You’re the Reporter Engagement
Cuidadano TeleSUR
TeleSUR’s Apps
TeleSUR Training Programs
Company Policies
Advertisement/Monetization Information
Email Signups
Services Offered
Human Resources Data
Employee Issues and Ideas

Google Analytics 

Access to this is imperative for me to strategize a growth strategy and a content repurposing strategy.

Social Media Engagement

Tools like TalkWalker, for example, are just some of the many tools which I use that provide all sorts of insight. I’d like information not just on TeleSUR English’s Facebook profile but also all of their social media profiles.

Facebook 

TeleSUR English
Tariq Ali TV
The Empire Files
TeleSUR Play
The Laura Flanders Show
Ñ Dont Stop
Global African TV

YouTube Live Streaming Data

If these number of viewers in these three pictures are indicative of the normal viewership of these programs?

What are the costs involved in live streaming?

YouTube Data

 

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The Andrew Self show should never have been produced past a season.

I’d like to review the process for choosing show development for a North American audience; learn costs involved for repurposing existent material to new standards as there is so much great material existent but in a format inappropriate to modern consumption means, and initiate a whole new manner for receiving pitches and determining what gets produced.

Website Engagement

So when I tried to log in to make a comment on another page, it doesn’t work.

 

When I login in via Facebook it takes me here:

Compare this to the ease with which I can comment on other websites.

You’re the Reporter Engagement

After trying to make a comment on the website, I decided to see about signing up to be a reporter and could not log in via the login and password of the account I’d created. Facebook worked, but Google did not

Twitter log in could have worked

However after seeing what TeleSUR wanted me to authorize the app to be able to do the following.

        • Update my profile.
        • Follow new people.
        • Post Tweets for me.

Reading this, I changed my mind. Lest someone think that such a request is normal, on the right is the Twitter permissions ask from RT in order to comment.

After I logged in to Facebook, however, it took me to the TeleSUR, rather than an English page.

I speak Spanish so I have not issue with this, the forms are pretty standard, so no problem there either, but it’s likely this is a majoy reason there are so few English speakers that are contributing to You’re The Reporter.

Style guides, documents on how to be a reporter, an outreach plan, etc. would also help sign up numbers.

Cuidadano TeleSUR

As I wrote about in my article TeleSUR English: Ciudadano teleSUR or Ten Cuidado Con Telesur? this appears to be very suspicious.

TeleSUR’s Apps

As I wrote about in TeleSUR English: Appalling App Adoption and Security Settings I think it very strange for the company to have invested so early on into apps and would like data and budgets related to this.

Is it really worth continuing to update these? What features could be added or taken away to salvage the initial investment? Who is tasked with servicing the apps now, as there are major problems with them.

Even though TeleSUR can operate outside of the normal constraints of a capitalist enterprise doesn’t mean that there should be no pre-planning done before making such investments or discipline against those that waste company resources.

TeleSUR Training Programs

TeleSUR English: Lying, Misleading, Useless and Ugly Infographics, the quality of multi-media projects is low. Instructionals and training needs to be made/provided to staff and should also be featured as a subsection of the website. This empowers people to be more technically literate and encourage a greater quality of contributions and draws more traffic. Think: “TeleSUR doesn’t just provide news, it provides media literacy.”

Company Policies

Based on the total lack of engagement from TeleSUR accounts on social media and on their website – even when people make incredibly inflammatory comments that ought to be deleted – I imagine that there is a policy of categorical non-engagement.

Because of this and the issues raised in the article TeleSUR English: Elitism, Non-Engagement and Fake Followers it’s worthwhile to review current policies and change as necessary based on social media goals.

The same applies for production processes, editorial processes, publishing processes, promotional processes, strategy processes and reporting processes

Advertisement/Monetization Information

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There’s nothing essentially wrong with having advertisements on a website.

Al-Jazeera has ads. BBC has ads CNN has ads. Fox News has ads. RT has ads. Sputnik News has ads.

However TeleSUR’s approach to ads is substantively different, they have ads nobody else has. Pop up ads are the most hated form of ads. And they have not one, but two pop-ups along with a pop up to collect emails. Not to mention the large ads which cause people to scroll through them in order to get to the comments section.

The experience of the reader is important, but it goes beyond this. Pop up blockers are increasingly becoming a built-in component of internet browsers. This means that this method of gaining revenue is often getting circumvented.

Furthermore, Google’s API devalues website with popups. They created a test the called the Ad Experience Report for webmasters. Those with backend access to the website are able to run the test and then get a grade based on the industry standards.

Because of all of the above, I’d like to know the following:

          1. Revenue based on ads.
          2. Who was the person who gave final approval on such ads.
          3. The test results from the Ad Experience Report.

Email Signups

The copy and form need to be changed. Over the last two days, 1/3 of the featured articles in the emails were repeated.

I’d also like to know:

Conversion rates
Open rate
Click-through rate
Hard Bounce Rate
Unsubscribe rate
Delivery rate
Time on site
What other ways you utilize your list besides driving traffic.

Services Offered

An Empty Catalog of Services Offered – another view here

On the TeleSUR English page listed as Services Catalog, there is no catalog.

On the TeleSUR home page, the Services Catalog is shown.

I imagine that this is just an oversight on behalf of the website team, but if it’s not and TeleSUR is banning English speakers from using their facilities for some reason I’d like to know why.

Human Resources Data

A high turn over rate is something in the TeleSUR English offices was claimed in the 2012 Apporea article Let The North Again Be Out South. This was also something that was mentioned in the 2014 leaked email article in Caracas Chronicles. Every current and former TeleSUR employee that I’ve spoken to have described the same experience.

With the start date and quit/fire dates of employees, this is an issue that can be easily turned into a Gantt chart to quickly visualized By color coding employees by department, it would even be possible to determine which jobs/managers are most likely to lead to turnover.

Employee Issues and Ideas

While all of the above is technical, they are all made by people.  I categorically refuse to provide names, identifying information or documentation related to what was provided to me – suffice it to say I received a lot and a lot of people said that morale is low.

Giving them a recourse to speak with someone that will listen to their grievances will help morale and speed up the discovery time of processes that could be adjusted to be more

Guía de Denuncia Corrupción

Si sabes algo, di algo.

El República Bolivariana de Venezuela ha creado esta guía sobre la importancia de denunciar la corrupción, que viene en muchas formas.

La denuncia de irregularidades es vital para responsabilizar a las poderosas instituciones; ya sea que esté en el gobierno o en el sector privado, si se da cuenta de un comportamiento que cree que no es ético, ilegal o perjudicial para el interés público, es importante que considere compartir su información de forma segura para minimizar el riesgo de exposición.

A continuación se encuentran las pautas para los denunciantes que buscan comunicarse conmigo. El método que debe usar depende de sus circunstancias personales, el tipo de información que está compartiendo y el nivel de riesgo que conlleva.

SIGNAL

Otra buena opción para compartir información es ponerse en contacto con nosotros en Signal, una aplicación de mensajería y voz segura. Puede descargar Signal para Android o iPhone.

Usar Signal para contactarnos es bastante fácil. Así es cómo:

Abra la aplicación Signal y toque el ícono de lápiz (en la parte superior derecha de un iPhone, en la esquina inferior derecha de Android) para comenzar un nuevo mensaje. Escriba mi número de teléfono en el cuadro de búsqueda, 561-779-3985. Desde allí, puede enviarnos un mensaje de señal encriptado.

Siga esta guía para ayudarlo a bloquear su teléfono y asegurarse de que lo que sucede en su aplicación Signal sea más privado.

Si usa su teléfono para enviarme un mensaje o llamarme a Signal, aprenderé su número de teléfono. Siempre es mejor para nuestro proceso de informes conocer la identidad de una fuente, pero podemos aceptar mantenerla confidencial. El servicio de señal también sabrá que se comunicó con nosotros, pero prometen no registrar nunca estos

CORREO ELECTRÓNICO

Si no tiene motivos para preocuparse por que alguien sepa que usted es una fuente, puede comunicarse con nuestros periodistas por correo electrónico, ya sea contactando a un periodista individualmente o enviando sugerencias a a.sheen@arielsheen.com.

Si lo desea, puede enviar su correo electrónico utilizando el cifrado PGP, pero tenga en cuenta que todavía habrá metadatos creados por su comunicación con nosotros, ya que su servidor de correo electrónico registrará el intercambio.

Qué no hacer si quieres permanecer anónimo

No me contactes del trabajo.

La mayoría de las redes corporativas y gubernamentales registran el tráfico. Incluso si estás usando Tor, ser el único usuario de Tor en el trabajo podría hacerte destacar.

No me envíe un correo electrónico, llámeme o contácteme en las redes sociales.

Desde el punto de vista de alguien que investiga una fuga, con quién te comunicas y cuándo, es todo lo que necesitas para convertirte en el principal sospechoso.

No le digas a nadie que eres una fuente.

Otras cosas para pensar

Antes de decidir compartir su historia conmigo, es posible que desee considerar consultar a un abogado para comprender mejor sus opciones y riesgos. Si decide ponerse en contacto con un abogado, trate de discutir todo cara a cara y tenga cuidado de no escribir ningún detalle en los correos electrónicos.

Si está pensando en proporcionarme documentos especialmente confidenciales, considere estos consejos adicionales:

Si ha tenido acceso a información secreta que se ha publicado, es probable que sus actividades en Internet externo estén bajo escrutinio, incluidos los sitios web que ha visitado o compartido en las redes sociales.

Asegúrese de considerar que los investigadores también pueden examinar los registros de su actividad en redes internas en su lugar de trabajo. Tenga en cuenta esto antes de enviarme información, y ajuste sus hábitos según sea necesario mucho antes de que decida convertirse en una fuente. Herramientas como Tor pueden ayudar a proteger el anonimato de tu navegación.

Mantenga su actividad de denuncia de irregularidades lo más separada posible del resto de lo que hace. No se lo digas a nadie y compartimenta lo más posible. No use cuentas que ya estén conectadas a usted. En su lugar, cree nuevas cuentas para este fin y no inicie sesión en ellas desde las redes a las que normalmente se conecta.

Asegúrate de limpiar lo mejor que puedas de ti mismo. Evite dejar huellas relacionadas con la denuncia de irregularidades alrededor de su computadora personal o de trabajo (en su carpeta Documentos, en el historial de su navegador web, etc.). Si se da cuenta de que realizó una búsqueda en Google relacionada con la denuncia de irregularidades mientras estaba conectado a su cuenta de Google, elimine su historial de búsqueda. Considere guardar todos los archivos relacionados en un dispositivo USB cifrado en lugar de en su computadora, y solo conéctelos cuando necesite trabajar con ellos.

Considere utilizar una computadora o sistema operativo completamente independiente para todas sus actividades de denuncia de irregularidades, de modo que una búsqueda forense en su computadora normal no revele nada. Incluso si usa el navegador Tor, por ejemplo, si alguien ha pirateado su computadora, podrá espiar todo lo que haga. Tails es un sistema operativo independiente que puedes instalar en una memoria USB y arrancar tu computadora. Tails está diseñado para no dejar rastros. No es intuitivo de usar, pero si arriesga mucho, probablemente valga la pena el esfuerzo. Puede encontrar instrucciones para descargar e instalar Tails aquí.

Es importante comprender que no se garantiza que ningún método de comunicación sea completamente seguro. Convertirse en un denunciante conlleva riesgos, pero se pueden minimizar si se tiene cuidado, y algunas veces es lo correcto.

 

TeleSUR English: Ciudadano teleSUR or Ten Cuidado Con Telesur?

The English Landing Page for Ciudadano TeleSUR

It wasn’t until I started to do background research for this Ciudadano TeleSUR that I realized that I’m a little late to the party when it comes to making this a talking point. Caracas Chronicles wrote an article about Ciudadano TeleSUR shortly before the 10th anniversary of TeleSUR’s founding, April 17th, 2016.

His article goes into the some of the background of Argentinean President Mauricio Macri ceasing to financially support of TeleSUR and TeleSUR English and how it’s effecting morale there. This article deals with something else entirely and to be frank I think the author, Gustavo Hernandez, missed the mark on what was important about the video and the project. That’s understandable, however, as my concern is with the interconnection between aesthetics, politics and technics.

The Advertisement for Why People Should Donate to TeleSUR

You can watch the video of Patricia Villegas making an appeal for money above, or quickly read the subtitles, in the original Spanish or in the English, below.

Spanish Subtitles

Telesur nació como una alternative informativa independiente dispuesta a comunicar lo que otros no quieren o  multimedia y responsable con corresponsales en todo el mundo.

Hoy la misión de telesur está en riesgo hay gobernantes que no quieren escuchar la voz de nuestros pueblos.

Por razones políticas económicas prefieren callamos igual que los medios hegemónicos que responden a los intereses de las grandes corporaciones frente a las adversidades de su responde con la verdad con más participación y más democracia.

Por eso te invitamos a convertirse en un ciudadano de origen con su aporte continuaremos ofreciendo de las herramientas para que puedan discerner reclamar y construir todo lo recaudado será recortado transparentemente y conocerás lo que hemos logrado. Con su petición porque estar informado es tu derecho no un negocio de Telesur estamos comprometidos contigo y con la verdad y gracias a su colaboración seguiremos siendo la señal informativa de América.

English Translation

Telesur was born as an independent information alternative willing to communicate what others do not want or multimedia and responsible with correspondents around the world today

The mission of TeleSUR is at risk. There are rulers who do not want to hear the voice of our people.

Economic political reasons. They prefer to remain silent as the hegemonic media that respond to the interests of large corporations in the face of the adversities of their response with the truth with more participation and more democracy.

That is why we invite you to become a citizen supporter. With your contribution we will continue offering the tools so that they can discern claim and build all the proceeds will be cut transparently and you will know what we have achieved with your request because being informed is your right not a telesur business

We are committed to you and to the truth. Thanks to your collaboration we will continue being the informative signal of America

Ciudadano TeleSUR: What Proof?! is in the Pudding

I’ve  When I heard Patricia Villegas of TeleSUR say that someone could simply give money and

My Email Exchange with Helga Malave

English Translation

Good morning Ariel,

Unfortunately this campaign did not have the expected response so it is no longer in circulation. We appreciate your interest but we are not receiving affiliations to Telesur Citizens.

Best regards,
Helga

I think it’s interesting to note that Helga’s response has does not answer the question that I asked: “what have previous donations paid for” nor does it even address it. Instead she tells me that the program is no longer on-going – which is unusual considering that the website is still up.

English Translation

Helga,

I’m sorry to hear that the campaign did not have the expected response. The mission of TeleSUR is good and something that I support.

Even though this program ended, I’m still curious about the transparency Patricia refers to in the video.

Could you provide me with the information you mention that is available upon request about the achievements of TeleSUR?

Thank you,
Ariel Sheen

After not receiving a response to this, I sent another query on March 7th.

After not receiving a response to my March 7th query, I sent one last one on March 9th, this time including questions related to the “benefits” that one was supposed to receive if they donated.

In English, the benefits are:

• Mailed a TeleSUR newsletter.
• Card that accredits you as a Citizen teleSUR.
• Invitation to special events when they take place in your city.
• Those who gett five friends to donate, will receive a flannel, T-shirt as special recognition.
•  News about programming in advance.

If Information Is A Right, Why Can’t I Get It?

As a result of this exchange, I have so many questions, like

When Did Ciudadano TeleSUR End?!

 

 

 

 

Looking at the the most recent tweets it hasn’t been something that has been promoted in over a year and a half. So why was there still a subheader on the TeleSUR ENglish website for it that was still functional?!

This and what I talk about below really gets me thinking…

Was Ciudadano TeleSUR a Scam?!

Hard to say since they won’t provide:

  • The information on when the fundraising drive ended.
  • The information on how much they raised.
  • The information on how many donations they received.
  • The information on what the money was used for.

Contrast the transparency show here with this other funding drive for reporters. Here’s a link to the IndieGoGo page, and for when that’s taken down here’s a web archive file.

Below you can clearly see indications of all of the above.

Why is it that TeleSUR and TeleSUR English won’t be transparent about this information?

Ciudadano teleSUR? More like Ten Cuidado Con Telesur.

Guide to Whistleblowing

If you know something, say something.

Whistleblowing is vital to holding powerful institutions accountable; whether you are in the government or the private sector, if you become aware of behavior that you believe is unethical, illegal, or damaging to the public interest, it’s important to consider sharing your information securely so as to minimize your risk of exposure.

Below are guidelines for whistleblowers seeking to communicate with me. What method you should use depends on your personal circumstances, the type of information you are sharing and the level of risk it entails.

SIGNAL

Another good option for sharing information is to contact us on Signal, a secure voice and messaging app. You can download Signal for Android or iPhone.

Using Signal to reach us is pretty easy. Here’s how:

Open the Signal app and tap the pen icon (in the top-right on an iPhone, in the bottom-right on Android) to start a new message. Type my phone number in the search box, 561-779-3985. From there, you can send us an encrypted Signal message.

Follow this guide to help lock down your phone and make sure what happens in your Signal app is more private.

If you use your phone to send me a message or call me on Signal, I will learn your phone number. It is always better for our reporting process to know a source’s identity, but we can agree to keep it confidential. The Signal service will also know that you contacted us, but they promise to never log this metadata.

EMAIL

If you have no reason to be concerned about anyone knowing that you are a source, you can reach our journalists by email, either by contacting a reporter individually or submitting tips at a.sheen@arielsheen.com.

If you want to, you can send your email using PGP encryption but keep in mind that there will still be metadata created by your communication with us, because your email server will record the exchange.

 What Not To Do If You Want to Remain Anonymous

Don’t contact me from work.

Most corporate and government networks log traffic. Even if you’re using Tor, being the only Tor user at work could make you stand out.

Don’t email me, call me, or contact me on social media.

From the standpoint of someone investigating a leak, who you communicate with, and when, is all it takes to make you a prime suspect.

Don’t tell anyone that you’re a source.

Other Things To Think About

Before deciding to share your story with me, you might want to consider consulting an attorney to better understand your options and risks. If you do decide to contact an attorney, try to discuss everything face to face and be careful not to write any details in emails.

If you are thinking about providing me with particularly sensitive documents, consider these additional tips:

If you have had access to secret information that has been published, your activities on the external internet are likely to come under scrutiny, including what websites you have visited or shared to social media.

Make sure you consider that investigators may also examine logs of your activity on internal networks at your workplace.Be aware of this before sending information to me, and adjust your habits as needed well before you decide to become a source. Tools like Tor can help protect the anonymity of your surfing.

Keep your whistleblowing activity as separate as possible from the rest of what you do. Do not tell anyone and compartmentalize as much as possible. Don’t use accounts that are already connected to you. Instead, make new accounts for this purpose, and don’t log in to them from networks you normally connect to.

Make sure to clean up after yourself as best as you can. Avoid leaving traces related to whistleblowing lying around your personal or work computer (in your Documents folder, in your web browser history, etc.). If you realize you did a Google search related to whistleblowing while logged into your Google account, delete your search history. Consider keeping all related files on an encrypted USB stick rather than on your computer, and only plug it in when you need to work with them.

Consider using a completely separate computer or operating system for all of your whistleblowing activity so that a forensics search of your normal computer won’t reveal anything. Even if you’re using the Tor browser, for instance, if someone has hacked into your computer, they’ll be able to spy on everything you do. Tails is a separate operating system that you can install on a USB stick and boot your computer to. Tails is engineered to leave no traces behind. It’s not intuitive to use, but if you’re risking a lot, it’s probably worth the effort. You can find instructions for downloading and installing Tails here.

It is important to understand that no communication method is guaranteed to be completely secure. Becoming a whistleblower carries risks, but they can be minimized if you’re careful, and sometimes it’s the right thing to do.

 

TeleSUR English: Facebook Bot Network and The Case for Resetting Their Follower Numbers

 

Dozens of “Friends of TeleSUR” Groups Without Activity
Non-Responding Group Admins

I contacted all of these people and not a single one responded.

That’s all I really have to say about that.

Real Photos, Fake Profiles

 

 

 

Dan Luttrel is an interesting character.

Not only does Dan repost an incredibly large amount of links from TeleSUR, RT, and other left-of-center news outlets – but none of his friends or family comments on it nor does he respond to Facebook messages.

No Photos, Fake Profiles

 

 

 

 

Besides the photos of people with the above, there’s also a number of profiles that like and share TeleSUR content without any profiles and only with a few “friend” connections.

Some of these sock puppet profiles even list Instagram accounts which, perhaps unsurprisingly, don’t have any posts.

Twitter Bots

 

TeleSUR English: Appalling App Adoption and Security Settings

TeleSUR’s Many Apps Are Rarely Downloaded and Poorly Rated

As a concept it’s understandable why mobiles apps would be appealing to a newly minted media company. It provides status, stature, clout, cachet.

It seems intuitively sensible too, considering that Latin America and North America both have high smartphone adoption rates.

But such a perspective, however, is fundamentally flawed.

For one it shows ignorance of people’s reading habits for reading the news. It shows that no one took the time to do the proper research one should to determine whether or not these apps are cost-effective means of spreading TeleSUR and TeleSUR English content.

Things Look Good First At First, But Not On Closer Examination

It’s an unfortunate truth that many people will often rate a product or service positively or poorly in relation to their particular worldview. My research into Amazon book reviews about Venezeula shows the Right doing it, and here, in these Android comments we see the “Left” doing it.

TeleSUR Android Download Data and Fake Reviews

I didn’t make any comparisons between TeleSUR’s apps and RT’s, BBC’s, or Al Jazeera as really, it just makes TeleSUR look bad. TeleSUR and TeleSUR English’s download from Android are in the thousands while there’s are all in the hundreds of thousands and millions.

Plus, I have doubts that the numbers of downloads for them are likely inflated. I certainly could be wrong, but when looking at people commenting towards their ratings of TeleSUR’s apps I noticed something strange.

I’ve copied below screenshots of the rather unusual names and online traces of two of the many seemingly fake reviews.

While it may seem that this could be that these people, and several other names that write out reviews, are really just -so- happen to make comment in praise of  TeleSUR and then also have random comments on random websites and broken business websites. Or maybe they’re digital ghosts designed to falsely bolster the appearance that TeleSUR’s app are actually worth downloading. I don’t know – none of the people that I found to have Facebook profiles have responded to me yet. That said, it is interesting to note in the above the Russian connection.

TeleSUR App Development Costs

Many considerations go into the cost of an app. A barebones app ranges from $75,000 to $125,000. The median cost is $270,000 Though some can go much higher.

Having downloaded, tested and been completely underwhelmed by TeleSUR’s apps, I would imagine that they cost around $100,000.

I say underwhelmed as these are totally unnecessary were they to spend money on optimizing their mobile website rather than making these. As can be seen by the number of downloads and users, there is a high cost to user ratio. And the initial costs don’t even count all of the money wasted on making apps.

TeleSUR English: Continual Costs Lest Initial Investment be Lost

Apps are kind of like pets, once you have them you need to take care of them until end of life.

These costs are not fixed and vary due to the complexity of the app’s features, if any, as well as the changes made with each iOS or Android update, as well as if the developers are the same as the one which first created it or if new coders are used.

The above cost of maintenance for apps data comes from this article by Clutch, which surveyed 102 app development companies to determine the cost of building and maintaining a mobile app.

TeleSUR English’s Security Settings

The Android permission system is qualitatively different from the iOS one. The latter is reviewed by Apple teams and they approve or disprove apps from being transmitted via the app store according to appropriate criteria. For Android, no such gatekeeper exists and the users decide themselves.

What does TeleSUR’s particular requests mean?

Well according to Android’s guide for Developers, it means that an application can read/write to the entire contents of your phone’s sdcard.

99.9% of the time this is so the application can do things like save data to the sdcard. For example this could be images from wallpaper app, or if the app is used to backup your sms messages for you, or even a podcast app needs to save the mp3 file to the sdcard.

If the app is just to provide news, why does it need to have access to every file on the system? Why should I give TeleSUR access to private pictures, personal messages, contact information and other data on my device just to get headlines that I could just as easily obtain from their website?

It’s not my claim that they are currently or once were using the app as a means of gathering extensive information about those that used it – but it’s worth bringing up why they felt they make such a request of those wishing to use it.

If you don’t trust an application to install it on your PC, you wouldn’t install it. You should use the same thoughts with your Phone, but keep in mind that you may have even more personal information on the Phone then you would on your PC.

TeleSUR English’s Tragic Flipbook Following

When it comes to favoring news outlets loyalty to particular outlets, just like brands, is dead. Why go through a whole website if you really just want to know about a particular story in a particular place?

Flipbook recognized this early on and now has over 100 million monthly users. One of which is myself. Intersting to note is that those, 100,000,000 only 112 follow TeleSUR English.

For those that are into math, that means that’s .00000112% of Flipbook’s users.

The number of people that follow their magazine channels?

Well, I imagine that 35 is the same number of people that have on staff in Quito producing and distributing their digital media…

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My question now is such: Who were those people that were in the room making the decision to make the apps? And are they still working there? Cause if so, they shouldn’t be.

TeleSUR English: Lying, Misleading, Useless and Ugly Infographics

Shortly after starting at my last medium size marketing agency job I had the pleasure of hearing Alberto Cairo give a presentation on Infographics. He helped take what then was a passing interest in infographics into a full-blown passion.

After the talk, I immediately bought and read his books The Functional Art: An Introduction to Information Graphics and Visualization and The Truthful Art: Data, Charts, and Maps for Communication. Both were incredibly well written, profoundly insightful, filled with useful examples and case studies of what to do and what not to do and generally helped instill in me a passion for visualizing data.

My appetite not yet whetted, I then bought and studied the 2013, 2014, 2015 and 2016 volumes of The Best American Infographics and signed up to mailers like Information is Beautiful and started reading.

Why the fascination? Simply put, infographics and other means for visualizing data are incredibly useful means for organizing and presenting information that otherwise takes many paragraphs or pages.

Well. Better put, they can be.

After all, all Bugatti Chiron’s are cars, but not all cars are Bugatti Chirons.

When it comes to TeleSUR English’s Infographics not only do they lack any Bugattis in the line up of work they’ve produced, but most of their infographics are better classified as jalopies, scrap metal, or cardboard boxes.

Lest it appear that I’m overly harsh, I’ll review a few examples of the many infographics that have major issues in truthfulness and aesthetics.

TeleSUR English Infographic with Incorrect Information

This infographic, a term I clearly use loosely here because it’s really just a visual news release poorly conceived and executed, amuses me for a number of reasons.

I took a screenshot of this “infographic” to point out how several people that viewed it believed it to be the incorrect date listed on there and thus felt that it reduced their credibility as a news organization.

In TeleSUR English’s defense, this is an understandable mistake.

I’ve worked with enough graphic designers from Latin America to know that this is a typical error when producing based on designs for an American audience.

Similar errors include applying metric measurements, using comma’s instead of periods to indicate decimals and writing “Jaja” instead of “Haha”.

What’s makes this doubly funny is that even then, the date is still wrong.

You can check this on Reuters as well as Greg Wilpert’s Venezuela Analysis.

In addition to these issues, you’ll notice after every period in the list that there is a hyphen.

1. –
2.-
3. –

Why? A full stop has been indicated, so there’s no need for a dash. It’s distracting and unnecessary.

In the places where the copy is gramatically correct, which is few and far between, the word choice doesn’t make sense. The writer of the copy clearly had English as a second language, which is fine, but the editor that approved publication should have checked it first.

TeleSUR English Infographic with Incorrect Information Part II

4 +10 +8 +12+ 26 +12+50= 122, not 185.

TeleSUR English’s Infographic is incorrect, though their source – Global Witness – is not only clear that this number is worldwide, but they also present the data in a far superior manner.

Clicking on the link above or exploring the map below demonstrated far superior means for displaying that data that does not lose credibility because they can’t do simple math.


TeleSUR English Infographic with Incorrect Information Part III

Besides the fact that the infographic is ugly – all of those people they show on there provide don’t assist in interpreting or understanding what is being depicted, but hampers quick interpretation. Then there’s the fact that they miscategorize the Massacre at Wounded Kneww as a “mass shooting” instead of an act of genocide. Futhermore, the one percent figure that’s on there, “31% of mass shootings happen in the US” isn’t contextualized. What they should be including is this in relation to the world’s population – which the United States makes up ~5% of.

Oh, and then there’s the fact that their research didn’t include a number of other mass shooting that other news outlets research teams discovered.

TeleSUR English Infographic That Is Ugly and Stupid

I found this particular infographic to be interesting, though not in a good way.

The first thing that stuck out to me on this – besides the garish blue and red color scheme – was the many percentages.

The five-second rule applies both to food that has fallen on the floor as well as to infographics. Perhaps a small percentage of people can determine what 3.7% is of 58 million, but all would agree that it’d be much easier if this particular number was just placed on the infographic.

Seeing the source, however, was the second thing. See that I knew immediately that not only was this infographic ugly, but that it was stupid. How so? Cause Pew Research understands data and how to visualize it.

TeleSUR English could have shown in greater detail where precisely Latino’s where – but did not.

In the TeleSUR English iteration, the Latinos just drop into the middle of the United States. Why visualize it that way when you can get even more gradient like the above? Whoever researched for this infographic must have seen it to get the data, but apparently didn’t think to mention to anyone at TeleSUR English that there was a better way of showing it there.

Putting aside the fact that on the same page that lists the data used for this infographic and a few others connected to Pew Research’s report, the data exists elsewhere on their site that can break down Regional Dispersion by country.

 

More than that, the infographic could have contained where Latinx people were and where they were going.

Migration Policy’s South American Immigrants in the United States gives a hint as to how much more useful a well-made infographic can be. Showing migration (new people) instead of (net people) allows them to tell a story about the changing conditions that latinos may be facing.

And let’s face it, these are latino people we are talking about, not latinx. Which is the first thing the people read when looking at the article and is something that a vast majority of people don’t use and is likely to make people want to dismiss it – a feeling compounded by the many percentages discussed earlier.

TeleSUR English Infographic That Is Useless
There’s a joke somewhere connecting being high to whoever signed off on this, but I don’t want to perpetuate false stereotypes of drug users.

While I’m focusing on the essential worthlessness of the infographic, I also want to point out that none of the flags on the infographic are correct.

Now when I say that this infographic is useless I mean this in a number of ways.

Additionally worth noting is that ALL of the infographics are not paired with any textual content – be it a news story, opinion article or analysis that TeleSUR English has produced.

What, you may ask could have been shown instead? Excellent question.

If this was connected to some story, for instance comparing the cost of percent THC to price?

THC facts from Uruguay
THC facts from Colorado

 

 

But not, that’s not really all that interested either. Here’s some examples of “marijuana infographics”:

Now I have my issues with this infographic too – it needs a source listed; the deaths per substance at the bottom should be a bar chart; the prohibition cost listed covers all of drugs war spending (though for what year I don’t know) rather than just marijuana so that’s not appropriate either.

But even then this is at least giving some useful information besides an appropriate price to pay a drug dealer.

This chart I really love, which really isn’t a surprise because Statista always produces great work.

***

Despite my criticism of the past four years of the infographics that TeleSUR English’s has produced and the people that signed off on it, there may be a change coming soon.

Earlier today, February 22nd, Patricia Villegas tweeted the following.

While I’m glad that Patricia Villegas has begun multimedia journalism workshops for TeleSUR and TeleSUR Englis at their headquarters in Caracas.

Furthermore, I also wonder what’s happening with the content that they produce – is it going to be disseminated solely for the people present there, or are they going to make this useful information available for free somewhere on there website so that anyone from the Global South can download it and learn it?

I guess we’ll just have to wait and see as to their level of adherence to their stated commitment to those in the Global South. After all, not everyone can afford to spend the money on the books that I have in my quest to master the craft of creating quality inforgraphics.

MSD Shooting and the Loss of a Great Teacher

I’ve had a lot of thoughts after learning about the shooting at Marjory Stoneman Douglas.

When I taught at South Broward, Chris Hixon was a teacher there.

For three years I went to that school once a month for weekend debate tournaments with my team.

We had very different styles, but he was always helpful to me in getting the students involved in sports teams more motivated than they would be on their own accord. For a starting teacher, this is a huge deal.

Hearing of what he did before he was shot didn’t suprise me at all. I’m sharing the below as a poor iteration of a memorial for someone I didn’t know all that well personally, but through our interactions always impressed me as a person of great character.

Athletic Director Chris Hixon tried to disarm shooter to save the students he loved

February 20, 2018 06:44 PM

 

TeleSUR English: Elitism, Non-Engagement and Fake Followers

Pablo Vivanco, Director of TeleSUR English

On first glace it’s clear that Pablo Vivanco has all the proper political bona fides to run TeleSur English.

Pablo was involved with student and Latino organizing activities in Canada. He volunteered for the Center for Spanish Speaking; and founded the Central American Students Association.

Pablo Vivanco has worked as the Public Relations officer for the Chilean Canadian Cultural Association – Salvador Allende, and chaired organizations such as Chile CAN Rise. In addition to his political work he has written many articles for BASICS Community News Service, the North American Congress on Latin America and LINKS – The International Journal of Socialist Renewal before becoming Director of TeleSUR English.

However as I’ll now demonstrate, these political and academic roles did not provide him the knowledge of the modern digital media ecology that’s necessary for one to be a successful Director of such an operation as TeleSUR English and he has not since grasped how to do this in his 4 years at TeleSUR English.

Starving The Target Audience

Pablo Vivanco has signed off on the production of thousands of articles that the vast majority of Americans typically avoid reading. Not because of the subject matter or perspective, but because of their reading level.

While TeleSUR English’s departing from industry standard by attempting to provide more context to the news event is laudable, their decision to ignore industry standards by publishing way above most American’s reading level is not. Simply put, it alienates potential readers.

Here’s a PDF with the Readability score of this Opinion article (Graded as a C-) entitled Why Bolivia Fights US Imperialism but Chile does Not.

Here’s a PDF with the Readability score of this Analysis article (graded as an E, lower than an F!) entitled Despite Win, Ecuador’s President in a Tough Spot After Referendum.

I combined the articles Venezuela: Maduro Invites All International Observers ‘Willing to Come’ to Oversee April Election and Venezuela to Seek ‘Other Markets’ if US Goes Ahead With Oil Embargo: Maduro  into one to obtain their Readability Scores,  and received similar scores indicating that they far above the average American’s preferred reading level.

Attention to this is incredibly important as it affects the likelihood of content being shared.

Search Engine Sabotage

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As mentioned in my previous article, TeleSUR English: 4 Years of Corruption, Wasted Money and Lost Opportunities, poor UX and back end coding has a negative impact on SEO. This issue is so pervasive on the website, that it’s worth touching upon again in more detail.

These errors not only drive people away, but negatively effects search ranking, thus making it more difficult for those searching for context to come across the information on their website.

Whereas other major digital media operations like New York Times and the Washington Post have transitioned to more interactive storytelling approaches that uses R, Tableau, Excel and similar programs TeleSUR English stagnates by using the same broken javascript frames to merely link traditional photo with traditional text. Information is beautiful, but the way TeleSUR English presents it’s stories is often not.

The Importance of Knowing and Applying the New Media Paradigm

The biggest problems TeleSUR English struggles with is, it seems, a lack of knowledge of or adherence to new media best practices.

In the new media environment the essential driver for growth is building relationships. 

In a highly congested digital media landscape, forming a lasting relationship means you can reach more people and influence more people for less money. It takes the form of onsite engagement, large email subscriber numbers, people positively referencing your work on other websites.

A cursory review of TeleSUR English’s Twitter and Facebook accounts as well as their on-site comments sections shows the barest of engagement, even in the places where one might expect it.

Onsite Example of a Failed Controversy Meant to Drive Engagement

In the article Why This Sanders Supporter is Boarding the Trump Train by Cassandra Fairbanks, for instance, there is none of the controversy in the form of comments that the article was likely projected to achieve. 

Comparing the 6 comments here to the 2,685 found on this Breitbart article, on a roughly similar topic at around the same time, it’s clear that it didn’t achieve the desired effect of generating comments at all. What it shows is that TeleSUR English has a small audience that doesn’t care to engage even when content that should offend the target audience is posted.

Twitter Example of Failed Engagement

None of these stats should convince you that TeleSUR English is investing in what matters.

As it relates to information on Twitter’s engagement for this article, I decided against using an API to scrape, review, process and interpret the information about this due to the cost as it’s immediately evident that there’s a lack-of-meaningful engagement here as well.

Instead of what works, both accounts simply drown their readers in posts.

The motto of TeleSUR English seems to be quantity over quality.

Pablo Vivanco’s Fake Social Media Stats

At the 2016 Left Forum, Pablo Vivanco spoke about his experiences as the Director of TeleSUR English.

While the entirety of his presentation has not been made available (and if anyone happens to have it I would hope that the email it to me), I was able to discover an interesting quote from his presentation:

“Social media platforms are controlled by corporate media,” he [Pablo] said, “But these are the ways people consume information and news. To not participate is to cede space we shouldn’t cede.”

“When we launched there was a fair amount of resources put into buying views and likes on social media platforms,” Vivanco said ruefully. “But social media functions on algorithms. You need organic engagement and reach- using networks and working with others, building engagement.”

In a few public words Pablo Vivanco gave evidence as to why TeleSUR English should be penalized by algorithms designed to halt “fake news”.

Whether or not Facebook, Google and other such algorithms are designed to find and factor in such comments is honestly beyond me, but I do know that an event occurred which provides insight into just how many followers Pablo Vivanco purchased and how many of TeleSUR English’s followers are actually real. It was shocking to me as it was MUCH lower than what I’d projected initially.

How a Fake News Story that Fooled Newsweek Provides Insight into TeleSUR English’s Readership Numbers

After TeleSUR English’s page went down for 21 hours on January 21stCarlos Ballesteros, a contributing author to Newsweek, wrote an article entitled Latin American News Outlet’s Facebook Page Mysteriously Disappears for 24 Hours.

At a time where Facebook censorship is a hot-button issue, no other media outlets picked up the story. If this sounds surprising, it’s less so after the story becomes clearer.

For one, shortly after publication, a correction was made to correct the prior claim that Facebook censored them. The reality being that this was just speculation on the part of Pablo Vivanco.

Secondarily, a little bit of research shows that Carlos Ballesteros and Pablo Vivanco are long-standing political colleagues –  evidenced by their co-existent signatures on a resolution defending the SNTE teacher union, in a La Jornada declaration from March 2013 on pages 12-13. Most outlets doing background, like myself were likely to have picked this up and seen the article as a favor to a friend.

There are other issues with this article as well, such as Carlos Ballesteros informing the reader that “TeleSUR boasts a viewership of nearly half a billion people in 110 countries,” which defies all projections that I’ve seen. However the real interesting thing, is the organic response after the profile was taken down, presumably, for political censorship.

TeleSUR English’s Actual Audience Numbers

After the false report that TeleSUR English was censored began circulation, a page called TeleSUR News Aggregate came into existence and posted notifications to follow it in a number of Leftist-oriented groups on Facebook and alternative news sites.

What’s notable about this is that the number of people who rallied in “defense” of TeleSUR English was a far cry from the ~410,000 currently “liking” it – only 3,538 people.

Also notable is how that now a single person in any of the 40+ “Friends of TeleSUR English” Facebook groups said a peep about it’s being temporarily unpublished.

Does this mean that there are 406,000 fake likes for TeleSUR English on Facebook?

It’s possible. The only was we would know for sure was if this company engaged in some radical transparency.

Crunching The Numbers Sans Fake Followers

The budget for the first year of TeleSUR English was  $17,600,000.

If we presume that operating costs dropped from $17.6 million in the first year to 10 to 15 million in the following four years, this would then mean that the average amount of money that the governments supporting TeleSUR English was spending per genuine follower – taken to be the number of people that followed TeleSUR News Aggregate – is $16,053.

True, this doesn’t include the numbers of followers from TeleSUR English’s other properties, however, it’s quite likely that those numbers are equally false and I think it fair to state that the primary outlet is likely to be the most authoritative source for actual numbers.

I would LOVE for TeleSUR English to release their live streaming numbers as over a week long period wherein I randomly checked their feed I never saw viewership reach over seven people at a time.